Refund policy

15-DAY RETURNS

Not the right piece? Return it within 15 days of delivery for a full refund to your original payment method, or for an exchange or store credit if you prefer. Pieces must be unworn, unaltered and in their original packaging, with the original label attached.

To start a return, fill in the return form at bijouxluxo.com/pages/return-application. We confirm by email with the next steps. Please wait for our confirmation before sending anything back.

Return shipping is paid by the customer. Please ship with a tracked service and keep your proof of postage until your return is processed. If a piece arrives damaged, defective or is not what you ordered, we cover shipping and send a replacement or a full refund.

Every return is inspected on arrival. Items damaged, resized or altered by another jeweller cannot be returned or exchanged.

NON-RETURNABLE ITEMS

Gift cards
Ready to ship engagement rings
Made to order engagement rings
Special orders and personalized items
Body jewellery
Worn jewellery

These items are final sale.

REFUNDS

Once your return is received and inspected, we email you to confirm it arrived and whether the refund is approved. Approved refunds are sent to your original payment method. If you chose store credit, it arrives by email as a gift card.

LATE OR MISSING REFUNDS

Banks can take a few business days to show a refund on your statement. If you have not received yours, contact us at support@bijouxluxo.com.

EXCHANGES

To exchange a piece, start a return with the form above and tell us which piece you would like instead. We confirm availability and the next steps by email.

GIFTS

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, the refund goes to the gift giver.

Questions: support@bijouxluxo.com